Website Terms & Conditions

General

This website http://www.pierrotstudio.com/ including its database rights (hereafter the Pierrot Studio Website) is owned and operated by Pierrot Studio Limited (hereafter Pierrot Studio). References to 'we', 'us' and 'our' are deemed to be references to Pierrot Studio.

When referring to 'you' or 'your', this shall be deemed as reference to any persons accessing the Pierrot Studio Website and any persons placing an order via the Pierrot Studio Website.

These terms and conditions govern the use of the Pierrot Studio Website and apply to all items ordered from Pierrot Studio.

Copyrights

All material contained within the Pierrot Studio Website is covered by a disclaimer and protected by copyright laws. No part of the Pierrot Studio Website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal or non-commercial use.

You also agree, on entering the Pierrot Studio Website, not to adapt, alter or create a derivative work from the site content except for your own personal, non-commercial use.

Logos

The Pierrot Studio Logo is property of Pierrot Studio Ltd. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.

Links to Other Websites

This website contains links to other websites that are operated by third parties. Pierrot Studio does not accept any liability over the content of these third party sites. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.

Content Accuracy

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. 

Limitation of Liability

Pierrot Studio does not guarantee that access to the Pierrot Studio Website will be uninterrupted, that the Pierrot Studio Website will be free from viruses or that the Pierrot Studio has Website cannot be tampered with by third parties.

The Pierrot Studio Website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of the Pierrot Studio Website and the information is entirely at the user’s sole risk.

In no event will Pierrot Studio be liable for any damages whatsoever arising out of or related to the Pierrot Studio Website. Your sole and exclusive remedy for dissatisfaction with the Pierrot Studio  Website and/or information is to stop using the Pierrot Studio Website and the information.

Product Information

Weights, dimensions and descriptions of goods given by us to you for any purpose are stated in good faith but are approximate only and will not bind Pierrot Studio in any way. We reserve the right to withdraw, or amend, the specification of any goods without further notice to you. Please allow variance on sizes stated especially when orders are placed at different times.

Please note we do not guarantee colour match between the same products ordered by you in separate orders.

We have made every effort to display as accurately as possible the colours of our products that appear on the Pierrot Studio Website. However, as the actual colours you see will depend on your monitor, tablet or mobile device, we cannot guarantee that your monitor's, tablet's or mobile device's display of any colour will accurately reflect the colour of the product on delivery. 

All sizes and measurements are approximate. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Pierrot Studio Website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

All information and advice either published on the Pierrot Studio Website, sent to you by email or shared with you over the phone has been supplied in good faith and can only be interpreted as general guidance.

All of our products are designed for interior use only. It is your responsibility to ensure that the product is fit for purpose for the end use you envisage.

Prices

Prices include VAT, but exclude delivery charges and import duties. Customers will pay postal/shipping costs at checkout. Customers outside the United Kingdom are liable for additional import duties.

All prices are correct at time of publishing, but may change due to administrative errors or circumstances beyond our control. Pierrot Studio is not liable for import duties for international shipments outside the United Kingdom.

Placing an Order

Pierrot Studio may modify the terms and conditions on the Pierrot Studio Website without notifying you. You agree to periodically review these terms and conditions to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing the Pierrot Studio Website. Your continued use of the Pierrot Studio Website after any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions. 

Before placing an order, if you have any queries relating to these terms and conditions, please contact us at hello@pierrotstudio.com   

Prices are subject to change without notice. These changes will not affect orders that have already been dispatched.

Some items sold on the Pierrot Studio Website are made to order and are non-stocked items. This means that these orders will only be produced on payment in full of the value of the order. 

It is your responsibility to ensure that you are satisfied that all details and aspects of your order are correct and suitable for your requirements including without limitation product features and delivery. Pierrot Studio is not responsible for any implications resulting from incorrect details and aspects of your order.

When you place an order on the Pierrot Studio Website you will receive an email with your order confirmation. Once you have checked out and you have received your order confirmation you will not be able to make any changes to your order so please make sure that everything is correct before clicking the 'PAY’ button.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.

To be eligible to purchase products on this website you must be over 18 years of age, register by providing your real name, phone number, email address, payment details and other requested information and also provide a valid delivery address and a valid credit or debit card issued by a bank acceptable to us. Please note that PO box numbers, hotels and temporary addresses are not permitted.

Shipping & Delivery

We will endeavour to ship items held in stock within 7 days for the UK, for International Shipping please allow up to 6 weeks, not including weekends and public holidays.

For made-to-order items, lead times will vary. You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.

For orders outside of the United Kingdom local customs duty will be charged to you depending upon the country in which you reside. Pierrot Studio is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods are held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.

Please contact us if you have any questions about international shipping rates at hello@pierrotstudio.com. We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property.

Delivery dates are not guaranteed. 

Risk of Loss or Damage

Pierrot Studio carries the risk of loss or damage to the ordered products until you receive them. The products belong to you when you have received them and have paid us in full. If you return the products to us for any reason, they will become our property and be at our risk from the time we receive them.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.

Returns Policy

All Pierrot made-to-order products are non-returnable. We do not accept returns unless a) the product is damaged in transit before you receive them or b) if the product is faulty.

All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact hello@pierrotstudio.com within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.

You must check the product for faults before use. Should you believe that your item is faulty you must notify us within 24 hours of delivery at hello@pierrotchairs.com including photographic evidence.

Returns labels are provided and the return of goods is at the customer's own expense. 

Items should be returned to: Pierrot Chairs Returns, Pierrot Studio LTD, Unit 42 Berwick Court Farm, Berwick, East Sussex, BN26 5QS within 14 days of receipt. If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost. 

Data Protection & Privacy

Pierrot Studio will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.

If you wish to update or delete your personal information that has been specifically left on our mailing list. Please contact us at hello@pierrotstudio.com 

Amendments to Terms & Conditions

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Pierrot Studio  Website and it is your responsibility to read the terms and conditions on each occasion you use the Pierrot Studio  Website. The continued use of the Pierrot Studio  Website shall signify your acceptance to be bound by the latest terms and conditions. 

Legal Notices

Pierrot Studio  is a trading name of Pierrot Studio Ltd, registered in England and Wales with company number 15198926 registered office Pierrot Studio Ltd, Units 24-27 Berwick Court Farm, Berwick, East Sussex, BN26 5QS