Return & Refund Policy

All Pierrot made-to-order products are non-returnable. We do not accept returns unless  a) the product is damaged in transit before you receive them or b) if the product is faulty.

All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact hello@pierrotstudio.com within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.

You must check the product for faults before use. Should you believe that your item is faulty you must notify us within 24 hours of delivery at hello@pierrotstudio.com including photographic evidence.

Items should be returned to: Pierrot Studio Ltd Returns, Pierrot Studio LTD, Unit 42 Berwick Court Farm, Berwick, East Sussex, BN26 5QS within 14 days of receipt. If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.